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Frequently Asked Questions (FAQ)

This page lists the common questions that consumers ask us when they buy carpet tiles and other products from FOCUSfloors. If you have questions, check this list to ensure that your questions have not already been answered. If you have additional questions, please contact our customer service desk. We are eager to assist you in anyway that we can.

How do I order samples?

We've tried to make ordering samples of our carpet tiles as easy as possible. Because we do not charge shipping on samples and samples do not affect our inventory, our sample shopping cart is separate from our primary product shopping cart. Once you have selected a product that you would like a sample of, click the button "Add to Sample Cart". You will see the sample shopping cart drop down from the top right of the product page. You can continue selecting samples until you are ready to check out. Once you are ready to check out click the "Check Out" button located in the sample shopping cart. Your order will be processed by PayPal. 

What is the quality of your carpet tiles?

All of our carpet tiles are of new first run quality except when noted. They are high styled and manufactured for high traffic use and can last for 10 to 20 years depending on use.

What size are your carpet tiles and how much do they weigh?

Carpet tiles are available in many sizes: 18"x18", 24"x24", and 36"x36". Some tiles are now being offered in panels that are rectangles: 2 ft. x 3 ft. The size of the tiles are not a critical issue, as they are all portable and easy to install and remove. Plus, they are sold by the sq. ft. and not by the tile. This makes it easier to order, since you order by the square foot. The weight of each tile varies according to the size of the carpet, face-weight, and type of backing. Weights will vary from 2 lbs. to 5lbs. per tile. For additional information, please call our customer service department 1-800-533-4267.

What is the thickness of the carpet tiles?

Carpet tiles are approximately 3/8" thick. Some pile heights vary and some backings vary in thickness. Their tough, but flexible backing makes them easy to install. Our samples are a good way to compare these slight differences.

What does commercially rated tiles mean?

Since most carpet tiles are designed for use in high-end offices these carpet tiles are thoroughly tested to conform to the latest commercial requirements covering wear-ability, clean-ability; as well as the Federal and state regulated testing requirements for flammability. Therefore, these tiles will perform extremely well in all foot traffic conditions and uses.

What are the carpet tiles made of?

Almost all carpet tiles are made with 100% man-made fibers and have a skid resistant vinyl or thermo-plastic backing for ease of installation and to give the tiles dimensional stability. The backing is the most expensive part of the tile product and really is what makes carpet tiles the special product that it is.

Are the carpet tiles non-allergenic?

Carpet tiles are naturally non-allergenic. They are manufactured from premium man-made face fibers, which is then fused into a tough flexible backing. The dense low profile construction keeps soil and dust on the surface where it can easily be vacuumed. All carpet tiles conform to the Carpet and Rug Institute's Green Label Program. They are also recyclable and do not have to be sent to a landfill.

How are carpet tiles installed?

They are sturdy enough that some people loose lay them in small areas, but they are designed to receive a full spread of adhesive for moderate to heavy traffic and for safety purposes.

FOCUSfloors' releasable adhesive is specially formulated for removal of tiles at a later date. This adhesive can be applied in a small amount the size of a $.50 piece with a small sponge paintbrush on the backing of the carpet tile at each corner. Some heavy traffic areas can also have a full spread of adhesive with a paint roller brush or trowel which is applied directly to the floor before installing the carpet tiles. This adhesive is easily cleaned up and after 20 minutes on the floor has a permanent tackiness that allows you to lay the carpet tiles and pull them back up whenever you need or want to.

Also, double-sided tape can be applied to a dust-free subfloor, or to the back of each tile. Just place the tape around the perimeter of your floor (sticky side down). Then form a grid of tape across the center of your floor. The space between the strips forming the grid may be approximately 4' to 6' apart depending on the size of your room. Once the tape is secure to the floor, remove the top layer of the tape exposing the other (sticky side) as you place your tiles. It is not necessary for the tape to be under each tile. Once the tiles are installed, the grid of tape will hold the tiles securely in place. 

What does the term "quarter-turn" mean?

Quarter turning a carpet tile means that each tile is placed at a 90-degree angle from its adjacent tile. The tiles have directional arrows on their back, which makes this easy to do. This is especially attractive when your tile has a lineal pattern or sisal type texture. It creates a depth; as well as, a popular visual appearance due to a subtle change of texture in the alternating tiles. Any tile may be installed in this manner. It's a matter of personal preference. Some tiles with strong linear direction or patterning should only be installed in this manner. The easiest way to see the effect is to lay out a few tiles on the floor to see which way works best for your room. As mentioned, the tiles have directional arrows on the back for easy alignment of each tile.

If I have to replace a soiled or damaged carpet tile with a new one, will it look different?

They won't if you use the following technique:

Remove the soiled or damaged tile and then take a carpet tile from an area that has experienced less traffic, but is located in another part of the room.

Replace the first carpet tile with the cleaner tile. Make sure to place this fresh tile with the arrows facing in the same direction as the surrounding tiles. In a quarter-turn pattern installation, alternate the arrows as originally installed to maintain the same uniform alternate effect.

Clean the soiled tile in your kitchen sink with mild detergent or use one of the extra tiles you purchased with your original order to fill the space where you removed the fresh tile. You can also routinely shuffle your tile around to prevent the appearance of any real heavy foot traffic.

This simple and easy procedure will allow for even distribution of wear and will create a more uniform appearance throughout the space. Having extra tiles can also allow replacement in the same manner while the used tile is being cleaned.

Will I be able to see seams in my carpet tiles after they are installed?

All carpet tiles are modular products. Therefore, when joined together carpet tiles have seams. The types of pattern and color selection in almost all tiles are designed to minimize the visibility of those seams. However, accentuating the seams can produce a popular result with the proper planning. Keep in mind some designs of carpet tiles are only meant for quarter turned installation.

What are the different patterns available in carpet tiles?

  • 1. Tweeds - Tone on tone tweeds create subtle seams, which will generally dissipate with normal traffic and regular vacuuming. Quarter turning each tile will create a soft textural effect. Arrows are placed on the back of each carpet tile so this effect is easy to achieve.
  • 2. Yarns with multi color blends used with tweeds - These multi colored tweeds can help to disguise seams with the introduction of a variety of colors mixed throughout the pattern. Your focus is on the dispersal or flow of color, rather than the individual seams in the tiles. These designs work well to conceal seams.
  • 3. Planned Graphic Designs - Patterns that create overall graphic designs are the most effective means of concealing seams. These patterns flow from one tile to the next and virtually eliminate visibility of seams.
  • 4. Solid colors - This is the least popular of styles in carpet tiles. These selections are primarily used as accent colors to define a particular area within the room, to form borders, or to create checkerboard designs. Seams in solid color tiles are the most prominent of all the types. This can produce a positive design orientated effect with the proper planning and placement of tiles. Some customers purposefully quarter turn solid color tiles to get a subtle over-all shading effect that can be quite beautiful.
  • 5. Linear Designs - Linear designs are extremely popular. These are planned quarter turn sisal type textures and linear design tiles that create a very popular effect.
  • 6. Large Scroll Patterns - These tiles purposely have patterning that really make a dynamic floor. You usually need to view two to four tiles together to appreciate the end results they produce.

Can you install padding under the carpet tiles?

Carpet tiles are designed to be laid directly to the subfloor. Padding cannot be used with carpet tiles. Carpet tiles come with their own skid resistant backing. Some backings have slightly more cushion than others but it's really hard to tell much difference when you walk on them.

We are remodeling. Can we install your carpet tiles on our basement concrete floor?

Carpet tiles can be installed over most any smooth surface. Our carpet tiles are installed in office buildings, schools, banks, hospitals, airport,s and retail stores. Most of these installations are over concrete subfloors. Carpet tiles can also be installed over wood, ceramic tile, laminate, or vinyl flooring. Just make sure the floors are clean, dust-free, before installing.

Can carpet tiles be installed on steps?

Carpet tiles can be installed on steps on the horizontal surface stair tread; as well as, the vertical surface riser. A metal or vinyl stair nosing may then be applied to cover the two exposed surfaces. Carpet tiles are not designed to wrap around each step. We can cut our tiles to a surface and riser size for you, but there will be an upcharge. Just give us a call and we'll discuss: 1-800-433-5267.

Can I use carpet tiles in damp areas?

It is not recommended to use any carpet product in areas that are constantly damp; however, carpet tiles can be removed easily in the event of temporary flooding and can be dried out rather quickly. When the area is dry again, they can be put right back down. Wall-to-wall carpet, under these circumstances, would have to be thoroughly vacuumed with a wet/dry vac and fan-dried and would probably shrink or need re-stretching. A lot of our customers have successfully used our tiles on porches. They just rotate them. If weather gets them really wet and then after the removed tiles dry they can be used again.

Can your carpet tiles be used outside?

Carpet tiles are designed for use indoors. If you have a covered screened porch, the carpet tiles would work. However, direct sunlight can cause some fading. Frequently rotating the tiles is a good idea.

What happens if the tiles get wet?

Remember you can easily pick-up tiles and then put them back down. Drying the tiles is a simple process. Simply remove the tile(s), dry it off with a cloth or paper towel, then stand it on its side and lean it against a wall for thorough drying. You can also use a blower to gently dry the face and back. When the tile is dry, you may place it back in its original position. Be sure to look for the arrows on the back of the tile to make sure your tile is laid back in the right direction. Carpet tiles are dimensionally stable and are specifically designed to withstand water. They are guaranteed not to curl, shrink, or grow. Some people have taken up tiles and then out to their drive way where they've pressure washed them, let them dr,y and re-installed them.

We've been shopping around the Internet and have seen some tiles priced by the tile. How much do your tiles cost by the tile?

Why some people continue to price tiles that way baffles us. Your room or area you want to cover is easily measured in square feet. That's why we price our tiles by the square foot.

But that being said; the conversion table as shown below explains how to convert the price per square foot to the price of an individual tile. Simply multiply the price per square foot times the squared footage contained in each tile.

Example: 18"x18" = 2.25 sq/ft x $.85 = $1.91 per tile; 24"x24" = 4 sq/ft x $.85 = $3.40 per tile; 36"x36" = 9 sq/ft x $.99 = $7.65 per tile

Our goal is to make your shopping experience with us easy and enjoyable and to give you the best possible value for your money.

We need some help picking out tiles that will work with our color scheme. Can you help us find a color & tile that will work for us?

Our customer service people are friendly, knowledgeable, and are here to help you. We can work from photos, paint chips, fabric swatches, etc. Or you can simply give us a brief description of the area you are working with and we will find the perfect product that works for you.

We have just received samples from your company and have found a tile that works perfectly for us. We will need 630 sq/ft, but you have 878 sq/ft in stock. Do we have to purchase the entire quantity or can we buy exactly what we need?

Our customers need only purchase the quantities required for their project. There are no requirements to purchase the entire footage unless it is displayed on a particular tile on our web site. However, many of our tiles have a reduced price when you purchase the entire lot.

We do have on a regular basis small amounts of various styles and colors. We sell these at extremely low prices. These are special buys and are priced for the customers who want the look of a patchwork quilt and who want the lowest possible cost. They work ideally for children's rooms, bonus rooms, playrooms, laundry rooms, and garages. We've even sold some to restaurants and skating rinks. Children really love them and it does give you an electric floor.

These are our array or patchwork quilts of multiple small lots which we sell for a very, very low cost, usually $.25-$.35 per square foot.

What does the term attic stock mean?

It's a good idea to purchase some additional tiles allowing for waste in cutting, possible future repairs, and replacements. The carpet industry calls this "Attic Stock". Based upon the square footage requirements for your project, a good rule of thumb for your "Attic Stock" would be 10%.

 

What is the most economical method of shipping carpet tiles?

We use commercial carriers for larger orders and shop for the best freight rate. Commercial trucking companies are equipped to handle pallet shipments with forklifts and loading dock facilities. They typically charge additional for residential deliveries. If you are not available to unload the tiles they will take the order back to their warehouse. We have a good relationship with these carriers and most have terminals near major cities where you can avoid the residential delivery upcharge by picking up your order.

We also use ground service for the convenience on your smaller residential and business orders (either DHL or FedEx). These are usually orders for less than 250 sq.ft. Our friendly staff will provide you with tracking numbers to easily track your shipment and delivery.

Do you have a catalog?

Because of the ever-changing make-up of our inventories of large lots, overstocks, specials, promotional goods, and small lots -- it is not practical to publish a catalog. We are happy to send SAMPLES out to you of the actual patterns and colors from our inventory. We do have collateral printed material; such as, installation instructions and features on our Gym Floor carpet. Please give us a call at 1-800-433-5267 or an e-mail to info@focusfloors.com if you desire further information or help.

What are the best prices I can get?

Our "Best Buy" category carpet tiles are priced from as low as $.25 sq/ft., which is the patchwork, quilt styles. We guarantee we will beat any comparative products price you get. We want to earn your business. Keep checking with us for new products and we appreciate your referrals.

Do you sell wall-to-wall or rolled carpet goods?

Not at this time, but have plans to do so in the near future. Check back with us later.

If you have  additional questions that are not in this FAQ, please use our resources section of the site or call our customer service desk.