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|Freight orders shipped to a residential home address,or a home based business will incur an additional $85 fee as charged by the freight carrier.|
|Any re-delivery of an order or any address change will incur a fee.Contact customer service for details.|
|We only ship within the Continental United States|
|Any returns must be completed within 30 days from delivery of order for a credit to be issued.|
|Any products that has been installed is not returnable.|
|All returns are charged a 25% restocking fee and all cancelled orders are charged a 5% fee|
This restocking fee may not credited on any new order placed within receipt of the original order.
|Shipping is non-refundable in any case and on all orders. Free shipping orders will be charged the same amount as the return shipping. Return shipping is the responsibility of the buyer.|
|We recommend that a sample be requested for a certain tile before a purchase is made. Shipping can not be refunded based upon color or backing of tile. Again this is why we recommend getting a sample.|