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Shipping Guidelines

Our Mission:

At FOCUSfloors, our mission is to bring our customers some of the fastest shipping and processing times on the web. The lowest prices and best buys on carpet tiles out there. Wonderful customer service and sell only the best quality carpet tile and products out there, no second quality or defects sold as 1st quality like some of the other guys on the web.

 



Warehouse Dock DoorUpon Delivery:

When your shipment arrives, please inspect packaging (or instruct the person who will be receiving the shipment) for any damage. In the rare event, you should see damage let the truck driver know so it can be documented on the BOL before you sign. Next you will need to call our customer service immediately, so we may determine the best course of action to take. Taking care of "your interest"  is our best interest. There will need to be someone there to take the delivery. Driver will not leave order there if no one is on site to accept and sign for the product. There will re-delivery fee if they have to re-delivery the order. See below for details


Freight Delivery Types:

Residential Delivery

This is a delivery that is sent to a home; such as, a house, apartment, duplex, etc. Note, on all these type of deliveries, it will be up to the customer to be able to unload the product from the truck and get it to their home. The truck drivers may help with the unloading by handing the boxes off to the customer, but they are not required to do so. If you are not able to unload the truck yourself, they do offer a life-gate service that will take it off the truck for you. There is an extra fee for this service and must be set up before delivery.

Additional charges may occur see below, if there is no one at home at time of delivery or if the delivery address has to be changed (after order has been shipped). On all residential deliveries, the freight company will contact the customer 24 hours ahead of time to set up an appointed for the delivery. Freight carriers charge an $85.00 for residential deliveries. 

Business Delivery

Business deliveries are classified as a place of business (excludes home based businesses) that is located in a commercial district which has a loading doc and a way to unload the truck. If the company does not have a loading dock, then it must have access to get the truck in and out without any access problems; such as, limited parking or no turn around area. It is up to the business to be able to off load the truck if no dock is on hand.

If a customer elects to use the business option for delivery and they do not meet the requirements for a business delivery, the customer will be responsible for an additional “limited access fee” that is charged by the freight companies. In this case, the delivery would be classified as a limited access delivery which includes churches, schools, universities, apartment manager offices, and other institutions, motels, hotels, and all home based businesses.

 Local Terminal Pickup Delivery

We do offer a local terminal pickup for our customers to help save on the cost of a home delivery. This option is the same as a business delivery rate. We have a list of terminals addresses here terminal-list. You will use that address for your shipping address along with putting it in as a terminal delivery at checkout.

We offer these suggestions to make your order and delivery go as smoothly as possible. We know that you will save money with these options. Saving you money is our business, but exceeding "your expectations" is our goal. There are always unique situations that require special considerations. For solutions, please contact our customer service desk at 800-533-4267.

Shipping Charges Outline:

Business Delivery Free Shipping

Local Terminal Delivery Free Shipping

Residential Delivery Free standard delivery with Fedex Ground/UPS Ground for orders 10 boxes or less for Shaw and 8 boxes or less for Mohawk products. Anything above those amounts will ship freight and will sill have free standard shipping with an additional $85.00 residential delivery fee added and billed as an separate charge to your card. This fee is usually added to the regular shipping cost, but we provide that for fee.


Other Services:

Lift-Gate Service - $120 (This service is used for a customer that has no other way of unloading the order from the truck). This service must be set up a head of time before the delivery.

Change of Address Service - $25.00 (This is only for if you need to change the ship to address after the order has been shipped out.)

Re-Delivery Fee -$35.00- $70.00 ( This only applies if the customer is not home when the delivery is made. The freight company will do a call before delivery.)


Limited Access Fee - $85.00 (This only applies to churches, schools, motels, hotels, home based businesses and apartment manager offices. See Business Delivery section for more details. The $65.00 will be added to you bill. It will be charged after the order is shipped.