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Policies

Checked Icon  Freight orders shipped to a residential home address or a home based business will incur a $95 home delivery fee as charged by the freight carrier. The standard shipping is free. All orders sent with Fedex are not subject to the $95.00 Freight delivery fee. 
 
Checked Icon  Any re-delivery of an order or any address change will incur a fee. Contact customer service for details.
 
Checked Icon  We only ship to the lower 48 States.
 
Checked Icon Any returns must be completed within 30 days from delivery of order for a credit to be issued.
 
Checked Icon Any products that have been installed or used in any way are not returnable.
 
Checked Icon All returns are subject to a 25% restocking fee, and all cancelled orders are charged a 5% fee
 

Checked Icon This restocking fee may be refunded on any new order placed within receipt of the original order.
 

Checked Icon Shipping is non-refundable in any case and on all orders. Free shipping orders will be charged the same amount as the return shipping. Return shipping is the responsibility of the buyer.
 

Checked Icon We recommend that a sample be requested for a certain tile before a purchase is made. Shipping can't be refunded based upon color or backing of tile.