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Shipping Polices

Our Mission:

At FOCUSfloors, our mission is to bring our customers some of the fastest shipping and processing times on the web. The lowest prices and best buys on carpet tiles out there. Wonderful customer service and sell only the best quality carpet tile and products out there, no second quality or defects sold as 1st quality like some of the other guys on the web.

 

Warehouse Dock Door

 


Freight Delivery Types:

Residential Delivery

This is a delivery that is sent to a home; such as, a house, apartment, duplex, etc. Standard shipping is free but there is a $95.00 flat residential delivery fee charged after the order has been shipped. Note, on all these type of deliveries, it will be up to the customer to be able to unload the product from the truck and get it to their home. The truck drivers may help with the unloading by handing the boxes off to the customer, but they are not required to do so. If you are not able to unload the truck yourself, they do offer a life-gate service that will take it off the truck for you. There is an extra fee for this service and must be set up before delivery.

Business Delivery

Business deliveries have free standard shipping and are businesses (excludes home based businesses) that is located in a commercial district which has a loading dock and a way to unload the truck. If a customer elects to use the business option for delivery and they do not meet the requirements for a business delivery, the customer will be responsible for an additional “Jobsite delivery fee ” of $85.00.These fees are charged after the order is shipped.

Jobsite Delivery

Jobsite deliveries are deliveries that are made to businesses that do not have a loading dock such as Hotels, Schools,Motels,Hospitals etc. These type of deliveries has free standard delivery but do have a jobsite delivery flat fee of $85.00 that is charged after the order has been shipped. NOTE: It is up to the customer to be able to unload the truck if no loading dock is on hand. It is also up to the customer to be able to get the product into the customer's building/office. It is not the freight company or Focusfloors responaiblity to off load or bring in product inside the customer's business. We do offer services at an extra charge for this type of add ons. See details below.

Note:Fedex and Sample Orders

These orders have free shipping and is not charged for Jobsite or residential delivery fees. We can usually ship out up to 7 boxes of tile with Fedex.Check with customer service to learn more details about this.

Shipping Charges Outline:

Business Delivery-Free Standard

Residential Delivery- Free standard delivery/$95.00 Home delivery fee

Jobsite Delivery-Free standard delivery/$85.00 jobsite fee


Other Services:

Lift-Gate Service $75.00 $120 (This service is used for a customer that has no other way of unloading the order from the truck). This service must be set up a head of time before the delivery.

Pallet Jack service $75.00* may not be available to all areas 

Change of Address Service - $25.00 (This is only for if you need to change the ship to address after the order has been shipped out.)

Re-Delivery Fee -$35.00- $70.00 ( This only applies if the customer is not home when the delivery is made. The freight company will do a call before delivery.)