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Shipping Guidelines

Freight Fees

Although our standard shipping is free there maybe extra fees for different types of deliveries. These fees are set by the freight companies and are not Focusfloors fees. Some type of fees are a residential delivery address type, Business without a dock etc. Shaw and Mohawk does not delivery to a residential  address. Below is an explanation of these types of deliveries. Here is a quick look at these fees.

Business with no dock - $85.00   Residential address   -   $90 - $120.00 

Add ons - Liftgate - $85.00   Pallet Jack $85.00 Excludes Joy and Foss Products.

 

Warehouse Dock Door

Freight Delivery Address Types:

Definition of a Business delivery address

 A business that is being operated from a location does not qualify it as a commercial address. A business address is any business not being operated from a home, apartment, or other dwelling where people live on the premises. That is considered to be a residential address. 

Business Delivery Address Without Lifgate

To qualify, the address must meet the terms of a commercial address, as defined above. In most cases, it will also have tractor-trailer access with a loading dock suitable for unloading with a pallet jack or forklift.

Business Delivery Address With Liftgate

To qualify, the address must meet the terms of a commercial address, as defined above. Liftgate delivery is provided for those businesses not equipped with a loading dock. There is an additional fee for liftgate service.

Residential Delivery Address Without Liftgate

This shipping method should be chosen with extreme caution. Most residential areas are not suitable for delivery without a liftgate. The driver, in most cases, will NOT be able to assist with the unloading of the shipment. Please remember that it is solely your responsibility to remove the shipment from the truck. Items shipped via common carrier are typically large and heavy. Please have the necessary manpower available to receive your items with limited delay to the driver.

Residential Delivery Address With Liftgate

Most residential deliveries via common carrier should choose this method. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than to lower it via the liftgate to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. There is an additional fee for liftgate service. 

Change of Address Service Fee Should the delivery address be changed after the order has been shipped, there may be an additional charge for this service.

Re-delivery Fee The common carrier will call 24 hours before delivery. Should the customer not be at the delivery location at the scheduled time, a re-delivery will need to be scheduled by the customer. There may be an additional fee for the re-delivery setup service.